4. Nicole Mason – Managing Relationships: The 3 Pillars of Expectation Setting

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Nicole Mason Photo

Nicole Mason – Business Consultant & Coach

Nicole Mason is an attorney with a corporate background. She is the CEO of Omnivantage Business Professionals in the Bay Area near San Francisco, California. Her business focuses on helping smaller businesses focus on growth, and running their businesses more smoothly so they can better enjoy what they do. She is also my business coach for my Landscape Architecture business. I asked her to do this interview because she has helped me understand how to run my business better and help me understand how to deal with parts of the business I have always struggled with. This interview deals with setting expectations with clients and discusses the 3 Pillars of Setting Clear Expectations with some examples from my own business.


Show Notes

Nicole Mason

CEO – Omnivantage Business Professionals

Best Selling Author of ‘The Spirit of Success’

Author of the upcoming book ‘Inspired Performance: Successful Employee Engagement in the Age of the Millennial’

Topics we discuss in our conversation:

Managing relationships by setting expectations

3 Pillars of Expectation Setting

Real examples with Jeff’s clients with coaching feedback

Proactively address concerns

The Benefits of a Business coach


Links & Resources Mentioned:





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